Store Policies

Elliott Jewelers has built its business on trust, relationships and good customer service. With our knowledge of the industry and exceptional service, we strive to make every customer’s experience meaningful.

Layaway:  Elliott Jewelers offers an interest free layaway plan for up to 6 months. All layaways require a minimum of a 50% deposit. All alterations or adjustments, such as ring sizing or stone setting will be made at balance payoff. Expired layaways will receive an in store credit for the monies received.

Payment Options:  Payment of cash, good check or credit card (Visa, Mastercard or Discover) is gladly accepted. Financing through Citi Bank is also available; their 6 month 0% interest loan can be utilized after the completion and approval of a brief in-store application.

Appraisals:  Currently, Elliott Jewelers is only doing written appraisals on pieces that were originally purchased from our store. We are happy to provide you with a written appraisal with any item purchased item at Elliott Jewelers.  All appraisals are completed by our Certified Gemologist trained at the Gemological Institute of America (GIA).  Your appraisal will have accurate measurements of stones, as well as a detailed description of each piece. Items are appraised at current retail prices and should be updated periodically.

Returns & Exchanges:  Elliott Jewelers accepts the return and exchange of items within 60 days of the purchase date. The item must be in new condition, unused and unworn with the original gift box; a copy of the receipt must accompany the returned item. All items are subject to a restocking fee if the item needs polishing. Special orders, custom made and altered items are not returnable. All returned items are store credit - no cash back. 

Jewelry Inspection & Cleaning:  At Elliott Jewelers, we recommend that your jewelry be cleaned and check every 6 months to 1 year. This service is always offered at no charge.

Diamond Upgrading:  At any time you may decide to upgrade your center engagement diamond, a pair of diamond stud earrings or a single diamond solitaire pendant for a diamond(s) of greater retail value. As long as the diamond(s) are not chipped or damaged in any way, we will give you your original purchase price back in a credit towards a diamond of greater retail value.  Original receipts & paperwork must accompany this transaction.  This applies only to diamonds originally purchased from Elliott Jewelers. 

Returning used Engagement Rings:  We do not re-sell used or previously owned engagement rings or wedding sets, we have no market for these. For engagement rings or wedding sets originally purchased from Elliott Jewelers, the main center diamond may be traded in for a credit to be used towards a diamond of greater retail value. This offer is void if the diamond is damaged in any way. If you do not want to upgrade the main diamond a, "cash out" bid of a lesser price could possibly be offered, depending on the condition, quality, & size of the diamond. A recycle or scrap bid may be offered on the used rings, minus the center diamond. 

We will accept a return credit if the ring(s) are in new condition with the original receipt, and is less than 60 days from the purchase date. For this, see our general return policy. 

New Ring Sizing:  Elliott Jewelers ring sizing policy is at the time of purchase only. Rings needing sizing months or years after the purchase date will be done at regular price. Any ladies ring sized to 8 or smaller or gents ring sized to 12 or smaller are sized at no additional charge at the time of purchase.

The following oversize charges will apply to any new ring over the above stated sizes, at the time of purchase.

Ladies Sized to 8 to 10         $14.95

Ladies Size 10 & up                $24.95

Gents Size 12 to 14              $19.95

Gents Size 14 & up                 $29.95

 

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