Store Policies

Elliott Jewelers has built its business on trust, relationships and good customer service. With our knowledge of the industry and exceptional service, we strive to make every customer’s experience meaningful.

Layaway:  Elliott Jewelers offers an interest free layaway plan for up to 6 months. All layaways require a minimum of a 50% deposit. All alterations or adjustments, such as ring sizing or stone setting will be made at balance payoff. Expired layaways will receive an in store credit for the monies received.

Payment Options:  Payment of cash, good check or credit card (Visa, Mastercard or Discover) is gladly accepted. Financing through Wells Fargo is also available, their 6 month 0% interest loan can be utilized after the completion and approval of a brief application.

Appraisals:  Currently, Elliott Jewelers is only doing written appraisals on pieces that were originally purchased from our store. We are happy to provide you with a written appraisal with any item purchased item at Elliott Jewelers.  All appraisals are completed by our Certified Gemologist trained by the Gemological Institute of America (GIA).  Your appraisal will have accurate measurements of stones, as well as a detailed description of each piece. Items are appraised at current retail prices and should be updated periodically.

Returns & Exchanges:  Elliott Jewelers accepts the return and exchange of items within 90 days of the purchase date. The item must be in new condition, unused and unworn with the original gift box; a copy of the receipt must accompany the returned item. All items are subject to a restocking fee if the item needs polishing. Special orders, custom made and altered items are not returnable. 

Jewelry Inspection & Cleaning:  At Elliott Jewelers, we recommend that your jewelry be cleaned and check every 6 months to 1 year. This service is always offered at no charge

 

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